Dejess coffee tools are designed with a focus on quality, functionality, and everyday usability. We carefully select materials and designs to ensure durability, ease of use, and a consistent coffee-making experience at home.

Yes, we ship to Australia and many international destinations. Shipping availability and delivery estimates are shown at checkout based on your location.

Delivery Timeframes
Please note that we cannot guarantee a specific arrival date. Delivery times (excluding weekends and public holidays) are as follows:

• Victoria: approximately 7–10 business days
• New South Wales, South Australia, ACT & Queensland: 9–12 business days
• Western Australia, Northern Territory & Tasmania: 9–12 business days
• United States: 7–14 business days
• Rest of World: 10–20 business days

We offer a 30-day return policy. You may request a return within 30 days of receiving your order, provided the item is unused, in original condition, and in its original packaging.

For full details, please refer to our Returns & Refund Policy page.

Dishwasher safety varies by product. Please refer to the product description or care instructions on the product page for specific cleaning and maintenance guidance.

You can contact our support team by emailing support@dejess.com.au or through the contact form on our Contact page. We aim to respond as quickly as possible to all inquiries.